ITSMizing the customers

This Whitepaper was submitted to QAI. Since the document is in pdf that comprises of pictures/figures, I intend to specify the url to directly view it in pdf. You can access the blog from. Would you like to know what do I consider ITSMizing customers?

Before you review the whitepaper that I am referring, I would like to understand what would you typically consider, especially if the customer is not completely educated on ITSM; however, yet insists on getting ITSM implemented? Or consider this – customer is partially knowledgeable on ITSM; however, this causes more issues since he keeps on revising the requirements as his understanding changes. Have you come across such scenarios?

Several times, we come across customers who approach us after they would’ve been told by someone in their network about ITSM or CMDB. These terms certainly seem interesting and the more he tries to ‘Google’ them, the more he would be convinced to get such systems implemented. Which to me seems to be natural or perhaps, what some of the customers that we have come do. The challenge starts there when they approach with that half-baked data expecting everything to work at the click of button.

You may want to review some of my thoughts that I’ve published in the below whitepaper…

http://estomi.in/White%20Paper_ITSM2013_eStomi.pdf

Please follow and like us:

2 thoughts on “ITSMizing the customers

Leave a Reply

Your email address will not be published. Required fields are marked *