eStomi has had implemented several ITSM & BSM projects in various domains using different tools. Most of them had integrations with other systems like HRMS, Shift Management etc. Below list offers insights into such customer success stories.
Telecom (BMC Remedy)
The challenge of our customer for this project was to deliver the milestones that had been pending for several months for its UK based end customer. eStomi team took the control of the project and delivered it ahead of time and by introducing Remedy thought leadership and best practices. Our eStomi team of e-Professionals upgraded one of the most complex Remedy instances in Europe from 7.1 to 7.6.04 with minimal downtime and single digit small issues post upgrade. Share your details for us here to send this case study.
Pharmaceutical (ServiceNow)
Our MNC client wanted us to implement domain separated (multi-tenant) ITSM solution for an IT Major for its European customers. The European customer wanted to host an ITSM solution using ServiceNow and integrate it with other tools for few selected customers. eStomi designed a domain separate environment, implemented Incident, Problem, Change, CMDB and Service Catalog. Service Requests and catalogs were customized and various workflows were developed depending on customers to be onboarded and the instance was integrated with Dell’s KACE heldpesk tool successfully. Share your details for us here to send this case study.
Fortune 500 (((OTRS)) Community Edition)
Unified and a robust Helpdesk was the ask from our customer. They awarded us the project with one process and soon they asked us to roll out four additional ones after getting convinced about our capabilities. Today their 120000 employees use the system implemented by us for submitting Incident, Problem and Change requests. Share your details for us here to send this case study.
Banking (ManageEngine)
Our Banking customer wanted to upgrade existing instance to Enterprise edition. They wanted to continue on ManageEngine only. They wanted to measure complex SLAs and implement other critical modules including monitoring. eStomi team upgraded the existing Professional edition to Enterprise edition in a very stringent timeline and also configured all necessary modules including integrations. Share your details for us here to send this case study.
IT Infrastructure (iTop)
Our customer was in need of monitoring their datacenter infrastructure, integrated with Helpdesk. They had shortlisted licensed tool; however, weren’t sure about its ROI. They had not been able to measure SLAs and derive meaningful statistics for proper planning. eStomi team helped in implementing an extremely cost effective system that exceeded their expectations. Share your details for us here to send this case study.
Automobile (ManageEngine)
A Japanese automobile giant wanted to implement entity-specific ITSM, pan India. Many critical activities of scanning servers/virtual devices, monitoring storage, customizing SLAs etc were implemented as a part of this delivery. Share your details for us here to send this case study.
IT Major (((OTRS)) Community Edition)
The challenge was to implement a robust and cost effective ITSM system on AWS (Amazon Web Services) cloud. Our client intended to provide ITSM services as managed platform to their end customers in USA. Our team implemented it using ((OTRS)) Community Edition with high availability, database replication and load balancer. Share your details for us here to send this case study.
Healthcare (((OTRS)) Community Edition)
The requirement was to implement an effective Helpdesk system pan India and to extend it to other countries. eStomi not only helped to achieve it within 4 months; but also integrated it with inventory management system – thus saving license cost and helping just-in-time license ordering capabilities. It also helped in tracking installations of unauthorized softwares. Share your details for us here to send this case study.
Telecom (BMC Remedy ITSM)
The need of the hour was to upgrade old Remedy ITSM, which was heavily customized, to 7.6.04. Our consultant derived the project plan, defined roles/responsibilities, produced a RACI model and helped to upgrade the system for our Australia based telecom on time. Share your details for us here to send this case study.
Travel (((OTRS)) Community Edition)
Our client wanted to replace their commercial email management system. They needed an expert set of capabilities to customize the solution as per their requirements. eStomi studied their existing implementation and realized that architecture/implementation was done incorrectly. Our consultant redesigned and developed a configuration module to map the relevant customizations as per the requirements. Our team drastically reduced the time for converting their emails to tickets. Share your details for us here to send this case study.
Retail (((OTRS))Community Edition)
eStomi rolled out a common platform to deploy enterprise applications. Our team developed an HRMS and integrated it with ITSM. The procurement application was also interfaced on the common platform. Apart from this, we implemented a completely secure, encoded and encrypted databases for their Helpdesk systems. Share your details for us here to send this case study.
Shipping (BMC Remedy)
The objective was to upgrade Remedy and ITSM systems in stages from 7.6.04 to 8.1. Our customer used legacy system to create service requests; they wanted a superior system to cater their service requests. eStomi helped customer to plan a fail-proof system to upgrade Remedy from 7.6.04 to 8.1. Our team provided a comprehensive plan to migrate the SRDs that were developed on UAT system and moved them to Production. Our consultants helped in removing lot of bottlenecks in the current Production environment. This helped our customer in boosting their productivity and reduce performance issues. eStomi provided a roadmap to upgrade their ITSM modules like Incident and Change. Share your details for us here to send this case study.
Automobile (((OTRS)) Community Edition)
A large Automobile customer expected to manage Helpdesk for its network of over 100+ dealers. They wanted proper authentication and reporting. Our team implemented the solution in 3 months with complete customer satisfaction and control to have 360 degrees view on their dealers network. Share your details for us here to send this case study.
Telecom (BMC Remedy)
eStomi helped to customize Remedy significantly and resolve performance issues. Our customer had performance issues with Incident and Problem Management. Read further to know how our team helped to migrate to a common Helpdesk. Share your details for us here to send this case study.