Wolken

eStomi is first and the only consulting partner for Wolken Software in Bangalore. Wolken software is committed to developing Service desk tools that is designed around the way you do business. It provides an enterprise class incident management software solution tool which is a modern, intuitive and unified web solution that helps in resolving any unexpected interference in the IT Services. Being Wolken Partner, eStomi offers ITSM solutions on cloud.

eStomi’s consultants bring you :

• Unsurpassed depth of experience in ITSM Platform, Products & Services
• Expertise in the IT Infrastructure Library (ITIL) best practice framework
• A fast, risk-free deployment methodology honed on other engagements. You can be up and running in days – not months

Incident Management Solution Tool

Wolken provides an enterprise class incident management software solution tool which is a modern, intuitive and unified web solution that helps in resolving any unexpected interference in the IT Services. This module is a PinkVERIFY certified ITIL toolset. Wolken ServiceDesk is one stop for ‘issue to resolution’ Workflow. Wolken ServiceDesk is a modern, intuitive and unified web solution for managing the entire life cycle of a service request.

Incident management process flow in brief:

Change Management Solution Tool

Wolken’s Change request process flow ensures that the downtime caused by requests is reduced by managing them in a timely manner. It is designed to be the change management tool that flexibly manages the configuration items. The CMDB tool of Wolken records the Configuration Item attributes, audit trail, license details and relationship.

The dashboard has ability to drill down to a CR and the following special features:

• Initiate/Record new request and review changes
• Initiate request from incident/problem
• Associate multiple incidents/problems
• Creation of Change Advisory Boards (CABs) and send for approval to CAB members
• Technician license required for approval
• Add impact analysis, root cause and symptoms
• Coordinate, implement and record workarounds and solutions
• Make announcements to technicians and/or end users
• Configurable CR methodology
• CR phase collaboration between phase owners via notes
• Attach and replace documents for a phase

CMDB (Configuration Management)

The CMDB tool of Wolken records the Configuration Item attributes, audit trail, license details and relationship. Configuration management database module is integrated with Incident, Service request and Change Management to enable users to look at Configuration Items (CI) lifecycle events.

Providing a world class solution, Wolken ServiceDesk ensures that Data Security is held at high importance. It has the following facilities which reassurance to its security

• Hardware & Software Firewall
• Network 100 % and Server 99.9% availability
• Daily full backups and Daily incremental backups
• SAS70 equivalent certification
• Annual Security Audits
• Tools : VMware (Virtualization) & SAN storage
• On demand scaling
• SSL encryption

Wolken ServiceDesk facilitates Report generation of varied types at different levels of hierarchy and in different log-ins. This can be customised as per the organisational structure of companies.

For more information on service details, contact Connect@eStomi.net