In this world of Technology, everything has become advanced and intelligent. Every organization wants to do more marketing with minimum expenditure. In earlier times marketing involved newspaper ads, people visiting the clients. In recent times, IT Service Management has started using the chatbots to bridge the gap between the marketing and the amount that involves in it. Many of the work that involved the physical presence of humans has been transferred to machine forms. So in providing a service, the service providers have planned to serve the community in a better way using the chatbot technology by the year 2020.The IT desk has become an indispensable component in the success of the business.
The chatbots have the potential to revolutionize the way the service desk are running, transforming inefficient, allowing a steamlined workflow and self-driving operation. Now every website and company has started using the chatbots that are essentially computer programs powered by artificial intelligence and machine learning technology. They use it to facilitate the automated, digital conversations with people. So the people who are using the online chat feature of a website, it means that they were interacting with a bot. So their problem is resolved without any need for human intervention.
Since the chatbots are able to understand any language they are able to give appropriate answers for the users. An interesting feature is that the chatbots not only have the ability to converse with people but also has the ability to extract data, user guides and many best practices that help the users to resolve the issues.
Some of the chatbots that are used by the organizations are Xenioo, Landbot, Aivo, Botsify, MobileMonkey, Flow XO, ManyChat, etc. The chatbots help to reduce the Call durations. The user needn’t call a company to find the solution for a problem. Instead he or she could contact the company through the chatbot to save the time on either side. This eventually helps in the improvement of the productivity of the organization and reduces the operational costs.
The chat bots has helped in the quick decision making and IT support. The chatbots work are online for 24/7 so that the user need not solve his or her queries at anytime. This has helped to reduce the number of employees who were once employed for connecting with people to know about their problems and convey it to the respective departments to find the solution. But it was consuming time. Now its easy to sort the problem.
We, eStomi are the consultants for ITSM and BSM. We provide cost efficient ITSM services that are high professional. Thus providing value added services to our consumers is our primary goal. If you have any queries feel free to connect with us through mail (Connect@eStomi.net) or LinkedIn. The customers can call to +9197409 22224 to solve their problems.
