In this world of Business, the Business Service Management serves to be the backbone of any sector in the country. BSM plays an important role in the growth of the banking sector. The Reserve Bank of India generally gives certain guidelines for the information security, continuity in the banking process and IT governance in the Banks.
The BSM in the Banking sector will help the banks to achieve their objectives in a easier way without being deviated from their routine process. BSM will help in good management of the resources that will bring about benefits in staffing, budgeting, organization of the bank and control. It will also be helpful for the usage of technology.
Some of the traits a bank would face in its business are:
- Inadequate knowledge of the staff about the various domains that might sound too technical to them
- The staff might not be willing to implement some frameworks due to phobia about the subject
- Lack of skilled resources to implement the policies that are suggested by RBI or the banks
- Challenges that may be related to Environmental and
- The Operational pressures done by the bank may prevent from allocating sufficient time for implementation
There are different business objectives when it comes to the banking sector. They are
- Reducing the loss that might occur to the bank
- Increasing Customer satisfaction
- Improving the image of the bank in the Market
- Successful design and transition of new services
- Making many customers to deposit in the banks
- On time payment of the interests for the loan that a customer gets from the bank.
The banks have to provide a better service to the customers as well as to their staffs. Hence a close observation is needed for all the services that are rendered by the bank. The range of the customers might vary. But every customer will require immediate services and solutions for the problems faced by them. This will be a major challenge for the bank to maintain their service in the internal and external level. The Business Service Management guides a bank in what way could they give a better performance overcoming the challenges that they might face in solving the issues that the customers face.
Thus, the Business Service Management in a banking organization will help them to become a customer-centered organization and gain control over process complexity eventually improving the response time on signature services. We, eStomi are the consultants for ITSM and BSM. We provide cost efficient ITSM and BSM services that are high professional. Thus providing a value added services to our consumers is our primary goal. If you have any queries feel free to connect with us through mail Connect@eStomi.net or LinkedIn. The customers can call to +9197409 22224 to solve the problems.
