ITRP

eStomi is preferred and the only Partner in India for ITRP, USA. ITRP is a premium IT service management application service. It is the only ITSM solution that tracks both end-to-end SLAs and the SLAs with external service providers. ITRP also offers the most intuitive user interface of any enterprise-class ITSM application and delivers the fastest response times for organizations that operate globally.

The ITRP service provides support for the following ITIL processes:

• Service portfolio & catalog management
• Service level management
• Service asset & configuration management
• Request & incident management
• Problem management
• Change management
• Release & deployment management

In addition to this, ITRP offers premium capabilities such as –

• Automatic tracking of all agreements that exist between the business and IT, within IT, and with outsourcers
• Seamless and secure collaboration with other IT departments within the same enterprise and external service providers

eStomi Best Method –

Best Method is our proven iterative implementation methodology that provides a balance between agile and waterfall planning methodologies.

• Recognizing that the implementation of service management solutions is more of a journey of service improvement than a definitive end point, Best Method relies a high-level design followed by a series of design, build, test ‘sprints’ to reach an agreed outcome for a project.
• We can run a traditional waterfall project methodology if customers prefer, but Best Method has proven to be an efficient approach when a customer’s specific requirements are difficult to lock down.

Security and Reliability Safeguards

The protection of customer data and privacy is the ITRP Institute’s number one operational priority.

SSL

All information travelling between your browser and ITRP is protected with 256-bit SSL encryption. This is the same level of security banks use. The security lock icon in your browser lets you verify that you aren’t talking to a phishing site impersonating ITRP and that your data is secure in transit.

Maintaining a Secure Environment

Access control measures have been deployed at multiple levels to limit access to legitimate users and only to the operations that these users have been authorized to perform.

Access and usage of the ITRP service and its hosting environments are continuously monitored in order to identify unauthorized operations and access attempts as early as possible. The ITRP Institute actively maintains and tests both the hosting environments of the ITRP service as well as the ITRP application code to prevent security issues as much as practical, and to ensure that security issues which affected the ITRP service do not recur.

Apart from the detection mechanisms used for the early identification of possible security issues that may affect the ITRPservice, response measures are in place to handle such issues if they occur.

For more information on service details, contact Sales@eStomi.in