The help desks are also known as support centers, customer service centers and contact centers. The help desks are set up in a company to solve the specific problems of the customer. The concept of service desk came from ITIL. It changed the perspective of the help desk that was dedicated to break-fix issues. The[…]
Business Service Management (BSM) is a methodology that is used by Information Technology (IT) organizations and businesses to guide in the organization, operation, and management of IT Services. The adoption of BSM concepts in the healthcare aims to examine the key performance indicators of a particular healthcare department. The BSM helps to design and monitor[…]
In this world of Business, the Business Service Management serves to be the backbone of any sector in the country. BSM plays an important role in the growth of the banking sector. The Reserve Bank of India generally gives certain guidelines for the information security, continuity in the banking process and IT governance in the[…]
In this world of Technology, everything has become advanced and intelligent. Every organization wants to do more marketing with minimum expenditure. In earlier times marketing involved newspaper ads, people visiting the clients. In recent times, IT Service Management has started using the chatbots to bridge the gap between the marketing and the amount that involves[…]
A business in profit will always be praised by the customers, workers, counterpart businessmen, etc. But an unfavorable situation in a business will lead to the disaster in the reputation of a firm or the businessman. As a person goes to a doctor to check his health, the performance and overall business health should always[…]
The world of business and technology are inextricably linked today. No matter how painful or awkward this process must be, to stay in the competition, every company needs to be able to evolve both its IT capabilities as well as its corporate objectives. To be able to gain optimal value from IT and digital services,[…]
Are you a B2B company? Do you have Service Legal Agreements in place with your customers? If not, then you are missing out on an important opportunity to be able to improve customer retention and satisfaction. What is SLA? A Service Legal Agreement is a contract between a service provider (can be either internal or[…]
Help desk software plays a very significant role in every company as it helps to resolve tech issues much faster than imagined. This gives the IT departments the space to work more efficiently. In simple words, help desk software is used to organize information, streamline workflows, and eliminate manual processes. An IT support specialist has[…]
Benefits of ITIL Certification Digital services are the most sought after and end product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable[…]
Help desk software products are a key need in today’s era of globalization. Numerous products are available in the market just perfect for your organization. Here’s some reasons that mark its value in the competent World Important help desk software features Email support Send support emails to a designated address such as support@domain.com. Those emails will[…]
