ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy, and easy on your budget. eStomi team has been offering solutions and services using ManageEngine implementations for a while now. ManageEngine, Service Desk Plus was recognized in Gartner Magic Quadrant 2014. eStomi has ramped up ManageEngine consulting team to provide[…]
Today BSM is regarded as A necessary business evil in this World of competitiveness! As Business Service Management is an approach that helps in understanding how technology, including incidents, changes and new developments, impact the business and customers as BSM is completely customer centric business approach. BSM links IT components to business goals by helping[…]
Many small business owners believe that they are already using digital technology effectively, because they have a website and Facebook page. But there are many more ways to use digital technology to improve your business outcomes. Digital audit is basically a study of your brands online presence. Conducting a digital audit will help you work[…]
The time and resources required for a successful ITIL implementation, combined with the critical need to achieve organizational and behavioral change, requires buy-in from IT management and staffs, and business leaders. If an ITIL initiative is regarded as “IT-only” or is classed as an IT project, there is little shared accountability and commitment and far[…]
What ITSM exactly is? Well, ITSM is a common term that tells us about the strategic approach for deciding, designing, managing and transforming the way information technology is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that[…]
A new phenomenon that is emerging in the ITSM sector today is called Social IT Management and in the consumer world it is commonly known as “multichannel” and is all about delivering engagement and sales, customer service and support in a way that fits in with the individual customer’s personal life. Communication channels – once[…]
Operating environment for global organizations in today’s times is increasingly getting complex. While IT is no longer a support function in an organization, transformation of functional areas needs to be in harmony with the business strategy too. As change becomes the new normal in the business world, organizations today need to reinvent in order to[…]
Innovation is nothing without execution. New ideas, wherever they stem from, are worth nothing until they make it into reality. However, in today’s tough economic climate, getting budget for IT projects can be a real challenge. The business case is the stage at which most new innovations are likely to stumble. No budget means no[…]
It is of no surprise that each and every software company today is fundamentally becoming a service company. In this major transformation and transition to a services dominated world , IT is placed right at the center but it comes along with some challenges that IT teams have to face . In here comes the[…]
IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. When we talk about ITSM and its benefits for business, there are few basic questions that pop up[…]
