In a constantly changing global economy where every day new technologies and digital platforms keep flooding in, it becomes difficult for businesses and to maintain stability . To survive this kind of surge in advanced technologies, it is important for organizations to regularly assess their skills base so that they can accommodate and adjust to[…]
We have mostly been flooded with implementation of ITSM inquiries. As we have made it very obvious to all, we provide consulting and implementations on ITSM and BSM projects/assignments only. Most of the customers are referred ones and we seldom use sales/marketing to get newer projects. Although, the customers have gotten more demanding, markets have[…]
I usually believe in outsourcing the skills which we need but do not have. We have outsourced Finance and hiring activities. We were talking with few HR agencies that had approached us to help. Some of them were started by people who hardly had 4 years of experience and didn’t come across someone who had[…]
“I do not want salary for previous month as I have not been able to complete the deliverables, as expected”, said one of my team members. It was the same team member who had also asked me to deduct 2 weeks of salary when we had requested few team members to work from home while[…]
Although AI (Artificial Intelligence) has had caught eye of several leaders and visionaries and that it is not new, recent experiments and results tend to show that it would be taking the world by storm soon. The experiment of driver-less cars, delivering pizzas using drones etc. have made people take up additional projects on AI[…]
Many organizations that are providing support and services to multiple customers have started doubly ensuring these days that the Helpdesk/ITSM system in their organization is implemented using multi-tenant solution. Well, when one tends to discuss ‘multi-tenant’ solution, as is usually referred by BMC customers and ‘domain separation’, as is usually referred by ServiceNow customers, we[…]
In general, most of us treat Incident Mgmt as reactive while Problem Mgmt as proactive approach. As such there are very little differences between these two modules, especially the fields – most of the fields are available in both the modules barring a few critical. Workaround, Solution and RCA (Root Cause Analysis) are the critical[…]
Business Service Management in Healthcare Business Service Management (BSM) is a methodology that is used by Information Technology (IT) organizations and businesses to guide in the organization, operation, and management of IT Services. The adoption of BSM concepts in the healthcare aims to examine the key performance indicators of a particular healthcare department. The BSM helps[…]
It was certainly unusual day for me that day. I could hear elephants trumpet and horses neigh! It seemed like a weird dream. I could see soldiers marching past me with their swords and daggers on the streets. I realized that I was in Mayasmathi kingdom, which was once ruled by powerful king Bahubali. The[…]
ITSM (IT Service Management) has been enjoying the success of being a bachelor, groomed by various product vendors and attracted by customers. It has been a darling of customer success and customer support for a while. Of late, many of the customers have started adopting it further and considering the customer interactions via different sources[…]
