This is the first time, I have come to terms to accept the reality of recession. Not that I am averse to accept difficult situations:-). Yes, all the finance pundits have talked at length and declared the recession many times in past – 2003, 2007, 2010 etc. However, I have had never bothered about it[…]
According to Wikipedia, Obfuscation is the hiding of intended meaning in communication, making communication confusing, willfully ambiguous, and harder to interpret. “Eschew obfuscation”, also stated as eschew obfuscation or espouse elucidation, is a humorous fumble rule used by English teachers and professors when lecturing about proper writing techniques. Literally, the phrase means to avoid being[…]
I happened to attend MTHR event where personalities from different walks of life were called to present their thoughts or share their experiences. It was great listening to them. I intend to put down few pointers that I think would help the readers to stop and ponder on those perspectives. Andy Ray, MD of SAP,[…]
Recently, I was called as a guest for an investiture ceremony at a school. It was a good experience as I got to see the newly selected parliament members elected for their secondary school and felt great at heart to see how these young generations are turning into leaders. The children who welcomed and conducted[…]
This Whitepaper was submitted to QAI. Since the document is in pdf that comprises of pictures/figures, I intend to specify the url to directly view it in pdf. You can access the blog from. Would you like to know what do I consider ITSMizing customers? Before you review the whitepaper that I am referring, I[…]
IT Service Management has become a popular discussion amongst CIOs these days. It is a process-based practice to align delivery of IT services with the business. It is evolving rapidly and hence, it necessitates a need to educate customers and help them to improve their support/services by introducing or aligning their processes with ITIL guidelines.This[…]
Its Jason Fried of 37 Signals who said “Its simple until you make it complicated“. I agree. It really is, until one starts making it complicated. Let me share a recent, relevant experience… eStomi had had agreed to be vendors to one of our customers to provide niche consultancy on a technology that it had[…]
In one of my previous blogs, I have stated what do we intend to do to take our organization to the next level. I would like to dedicate this blog to one of our consultants who has been demonstrating most of the traits even much earlier than I had published the blog. In fact, I[…]
Let us accept that any good transaction needs a proper Give & Take. If there is nobody to take, you can’t give. The same philosophy applies in business as well. I firmly believe that nobody should invoice their customers without contributing value to their business lifecycle. Vendors/Partners give service and customers take it. How can[…]
One of the Portuguese proverb says -“Stumbling is not falling”. Well, this time I would like to congratulate one of our competitors for winning a bid to implement Helpdesk and teaching us a good Sales lesson. Although the competitor does not practice the technology we use, this incident has helped us to prepare better by[…]
