eStomi has partnered with BMC to provide professional consulting services. Our consultants are established BMC professionals and have been implementing BMC projects for more than decade and a half. They have an excellent experience working in UK, USA, Singapore, Canada, Switzerland, Netherlands, New Zealand, Australia and Middle East. Being a BMC Partner, we ensure to provide best practices to customers.
Some of our Remedy professionals have worked since Action Request System 3.x to 8.x in different domains like Retail Industry, Storage Area Networks, Pharmaceuticals and Telecom. Our Remedy experts can help to provide migrations,upgrading to latest versions of ARS, integrating with other BMC/non-BMC products, re-engineering legacy applications and migrating them as ITSM applications. We leverage the below simple BMC Remedy ITSM architecture –
Our end-to-end workforce solution offers BMC skilled resources to enterprises working on Remedy platform, products, services & extend a cluster of resources ( Entry / Mid / Senior Level ) ranging from Associate Consultants (L2 / L3 / L4 / Architects ), Senior Engineers, Technical Leads, Senior Consultants & Solution Architects based on experience, technical expertise, domain exposure, service delivery skills & capabilities –
eStomi Head Start –
Head Start enables a rapid implementation of the core ITSM functionality ( Incident, Problem, Knowledge, Change and CMDB).
- Provides a set of documented processes and templates proven on other implementations, embodying best practice but providing flexibility to customize for your requirements
- Provides an iterative approach to deploying ITSM which focuses on the ‘80/20’ rule ensuring the implementation delivers the critical functionality required in the shortest timeframe while providing a mechanism to support continuous improvement after go-live.
- Leverages the eStomi Best Practice Build (BPB) for ITSM. It’s a configuration template of Remedy that encapsulates years of implementation experience supported by training collateral, user testing scenarios and other project collateral.
CONSULTING SKILLS
- BMC Remedy ITSM suite
- BMC Remedy Service Desk
- BMC Remedy Change Management
- BMC Remedy Service Level Management
- BMC Remedy Asset Management
- BMC Remedy Knowledge Management
- BMC Remedy Service Request Management ( SRM )
- BMC Service Desk Express Suite
- ITSM Express
- BMC Remedyforce
- BMC Service Assurance ( SA )
- BMC ProactiveNet Performance Management ( BPPM )
- BMC Capacity Management ( BCO )
- BMC Remedy AR System ( ARS )
- BMC Atrium CMDB
- BSM Dashboards and Analytics ( D&A )
- BMC Application Discovery and Dependency Mapping ( ADDM )
- Atrium Orchestrator ( AO )
- Service Level Management
- Workload Automation
- BMC Control-M
- BMC BladeLogic Server Automation Suite
- BMC BladeLogic Client Automation
- BMC BladeLogic Network Automation
- BMC Cloud Life cycle Management ( CLM )
- BMC Patrol
INTEGRATIONS
- Web services integration
- Email integration
- Active Directory or LDAP integration
- SSO (Single sign-on) integration
- SCCM & CMDB integration
- BMC & Monitoring integration
- BMC Remedy & other ticketing tool integration
- Foundation data synchronization
- People data synchronization
- CTI integration
For more information on service details, contact Connect@eStomi.net
