BSM

eStomi offers consulting in BSM. Automating and streamlining your IT processes is key in business today. Business Service Management (BSM) helps you run your services in a risk-free and error-free environment. With BMC Software’s unified and comprehensive platform, businesses can look for a stable solution to simplify and automate their IT processes.

BSM links IT components to business goals by helping organizations improve the decision-making process for better workload management and stronger business outcomes.

Client Challenges

Most IT organizations have highly manual processes, often held together by paper-based forms, spreadsheets, emails etc. Information about IT configurations and IT is limited and not easily shared, and what’s worse, the information that does exist usually is not mapped to meaningful business information, such as business priority or value supported. This situation makes it difficult for IT organizations or service providers to scale, respond quickly, meet commitments consistently, effectively utilize assets and provide visibility across operations.

What eStomi offers as consulting

eStomi provides consulting in implementing highly effective BSM solutions. Leveraging BSM, eStomi helps in:

• Reducing IT costs: Develops meaningful, tangible SLAs between the IT organization and the business constituents who use them.
• Increase Business impact: Measures the quality of the IT Service at the Point of Use (End User Desktops) for the critical business services.
• Improve quality of service: Effectively monitors, measures and delivers the service levels required to meet business priorities.
• Manage risk: Proactively identifies business service performance issues and resolves them before they can have any impact on the business.

An effective BSM architecture is shown below:

Business Value

BSM effectively manages business services across lifecycles. Covering every aspect of your IT infrastructure management, BSM comprises of five important areas shown below:

• Request and Support: Process automation for requesting, changing and supporting business services.
• Provision and Configure: Maintaining service consistency across applications, servers, networks, databases, hypervisors, and customers.
• Monitor and Operate: Identifying and resolving IT issues across environments.
• Plan and Govern: Effective resource management for compliance with policies and regulations.
• Integrate and Orchestrate: Discover, model, visualize, and assign priority to business services.