ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy, and easy on your budget. eStomi team has been offering solutions and services using ManageEngine implementations for a while now. ManageEngine, Service Desk Plus was recognized in Gartner Magic Quadrant 2014. eStomi has ramped up ManageEngine consulting team to provide[…]
Today BSM is regarded as A necessary business evil in this World of competitiveness! As Business Service Management is an approach that helps in understanding how technology, including incidents, changes and new developments, impact the business and customers as BSM is completely customer centric business approach. BSM links IT components to business goals by helping[…]
Many small business owners believe that they are already using digital technology effectively, because they have a website and Facebook page. But there are many more ways to use digital technology to improve your business outcomes. Digital audit is basically a study of your brands online presence. Conducting a digital audit will help you work[…]
The time and resources required for a successful ITIL implementation, combined with the critical need to achieve organizational and behavioral change, requires buy-in from IT management and staffs, and business leaders. If an ITIL initiative is regarded as “IT-only” or is classed as an IT project, there is little shared accountability and commitment and far[…]
What ITSM exactly is? Well, ITSM is a common term that tells us about the strategic approach for deciding, designing, managing and transforming the way information technology is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that[…]
A new phenomenon that is emerging in the ITSM sector today is called Social IT Management and in the consumer world it is commonly known as “multichannel” and is all about delivering engagement and sales, customer service and support in a way that fits in with the individual customer’s personal life. Communication channels – once[…]
We have mostly been flooded with implementation of ITSM inquiries. As we have made it very obvious to all, we provide consulting and implementations on ITSM and BSM projects/assignments only. Most of the customers are referred ones and we seldom use sales/marketing to get newer projects. Although, the customers have gotten more demanding, markets have[…]
I usually believe in outsourcing the skills which we need but do not have. We have outsourced Finance and hiring activities. We were talking with few HR agencies that had approached us to help. Some of them were started by people who hardly had 4 years of experience and didn’t come across someone who had[…]
“I do not want salary for previous month as I have not been able to complete the deliverables, as expected”, said one of my team members. It was the same team member who had also asked me to deduct 2 weeks of salary when we had requested few team members to work from home while[…]
Although AI (Artificial Intelligence) has had caught eye of several leaders and visionaries and that it is not new, recent experiments and results tend to show that it would be taking the world by storm soon. The experiment of driver-less cars, delivering pizzas using drones etc. have made people take up additional projects on AI[…]
