“How do we identify which tool do we need to work on?” asked a participant in a panel discussion on automation. I think same question; however, in different styles was asked at least 4-5 times. It was interesting to note that question, not because it seemed ‘great question’, but I couldn’t figure out why this[…]
In today’s world, it is not just about what glitters, it is rather what one can make truly glitter. Many of the startups seem to innovate and creativity seems to have flourished all over the world. Newbies seem to have charged up to do something different (definition of “different/disruptive” also seems to have changed though)[…]
Since ever we have started ITSM consulting, we must’ve shared umpteen times how important, useful and process oriented all its modules are; with our customers. Since we implement it day in and day out, we leverage the best practices and try to identify the customer trends on tool usage. At a high level, an ITSM[…]
I believe that an organization is defined by characteristics that it has developed, or on which it is based on. Every good organization has its own set of characteristics in place. I came across a nice article by Devdutt Pattanaik in ET that provided a good insight on detailing how ancient organizations had defined Mantra,[…]
June 9 was the day when we decided to lead a healthier life, lead a focused organization catering to ITSM needs and contributing to the customers. That was the day when eStomi was officially incorporated. This was the day when we vowed to be the most trusted and reliable ITSM/BSM partner and we made that[…]
Since past few months, we have been working with one of the top 5 organizations in the world to deliver couple of projects. It has been a different experience since we are heavily relying on their internal coordination which has been impacting delivery. Obviously, as is the usual thinking process that when you outsource the[…]
Until few months ago, I had not envisioned that we may outsource or partner with other organizations to deliver projects. Let me admit that my thought process or presumptions were not all right up until we got to experience it. I intend to share our experience in this blog. We have been outright rejecting any[…]
Have you watched Danny Boyle’s movie “127 hours”? It is based on a true story. While exploring a remote canyon in Utah, mountaineer and adventurer Aron Ralston (James Franco has played the lead role) becomes trapped when a boulder falls on his arm. The movie has been beautifully shot at exotic locations and Danny has[…]
I returned last night from New Delhi after attending 25th year celebrations of NASSCOM. What a journey! Am honoured to be associated with NASSCOM which has achieved a fantastic growth in past 25 years – as PM stated half-jokingly, may be because politicians didn’t interfere much 🙂 I was privileged to hear Mr. Ravi Shankar[…]
We recently implemented a complex CMDB integration for one of our Swiss customer. The COO called up and signed up for exploring strategic partnership. That moment to us, defines a happy moment to shake a leg. We implemented a Helpdesk solution for a pharmaceutical customer. Today, its VP logs in for few mins every day[…]
