We have certified ((OTRS)) Community Edition and ITSM Practitioner, who has an excellent track record of ((OTRS)) Community Edition implementations. Our experts provide an extensive help in implementing Helpdesk and ITSM leveraging ITIL guidelines.
OTRS AG has over 170000 Production instances currently and millions of users worldwide. It is a leading OpenSource ITSM product with a sharp focus on ITIL and an ear towards its customer. Porsche, NASA, Lufthansa, Philips, Toshiba etc are some of prestigious organizations where it has been implemented.
eStomi has reworked on the interface to make it more user-friendly. The dashboard has been made more meaningful by introducing charts/graphs and to help agents being more productive. eStomi team has developed a very effective Reporting dashboard that has been used by most of the senior leaders of our customers. eStomi prides itself for developing a solution to provide encrypted and encoded data – thus securing customer critical details. More case studies can be shared over a call. eStomi team has also integrated with many other products/tools to achieve more efficient ITSM solutions.
eStomi leverages
eStomi offers services in the following ((OTRS)) Community edition areas :