Its Jason Fried of 37 Signals who said “Its simple until you make it complicated“. I agree. It really is, until one starts making it complicated. Let me share a recent, relevant experience… eStomi had had agreed to be vendors to one of our customers to provide niche consultancy on a technology that it had[…]
In one of my previous blogs, I have stated what do we intend to do to take our organization to the next level. I would like to dedicate this blog to one of our consultants who has been demonstrating most of the traits even much earlier than I had published the blog. In fact, I[…]
Let us accept that any good transaction needs a proper Give & Take. If there is nobody to take, you can’t give. The same philosophy applies in business as well. I firmly believe that nobody should invoice their customers without contributing value to their business lifecycle. Vendors/Partners give service and customers take it. How can[…]
One of the Portuguese proverb says -“Stumbling is not falling”. Well, this time I would like to congratulate one of our competitors for winning a bid to implement Helpdesk and teaching us a good Sales lesson. Although the competitor does not practice the technology we use, this incident has helped us to prepare better by[…]
We have been around for over 30 months and I remember we being called as startup even till yesterday, although not in terms of maturity but referring to number of years since inception. I intend to retain the startup culture (freedom, being curious, cost optimal, juggling different things efficiently, having sharp learning curve, customer focus,[…]
Recently, “Omnishambles” was declared Britain’s word of the year. It is defined as “a situation that has been comprehensively managed, characterized by a string of blunders and miscalculations.” I found it interesting as I think that I could relate it with some of our customers as they seem to create such situations (omnishambles) regularly. We[…]
It is a well-known thought – “A man is known by the company he keeps”. It attracts immediate attention as everybody tries to ensure that he is associated with corresponding type of personalities. What about the folks/group/company on the other side though? Would they be interested to associate with you? Do you ever think that[…]
Does a situation of “No option” ever arise? I think that this is an excuse given by the folks who either have submitted themselves for the situation or have resigned from trying out different solutions. We continue to be surrounded by few such folks and it really takes a toll on the team who are[…]
HR department of one of our customers had setup a leadership meeting to discuss customer issues and come up with solutions. I had another design meeting clash and as you may have guessed, I had opted to be part of design meeting. Halfway through, I received the call from a senior leader to be part[…]
Our journey of managing different sets of customers with different expectations continues. We have been able to deliver few important milestones that were pending for ages. We have been able to resolve a few technical glitches that even the product organizations have not been able to. Past few weeks, we have made a few mistakes[…]
