Why USM?
The USM method helps the service organization to get in control of their services. The USM method is used for
- improving the internal routines and performances
- assessing the routines
- outsourcing of tasks
The USM method provides a fast deployment of the USM management system, at low cost and with a structural improvement of the organization’s performance.
What does USM deliver?
The USM method provides the enterprise service management architecture of the service organization, not for the structuring of the deployed technical infrastructure (buildings, means of transport, computers, applications, etc.), but for the management of services.
What makes USM so special?
For decades, service organizations have based their own practices on the practices of others. Compared to the efforts and investments made, the results often fall short of expectations. The USM method can be used to solve this problem as it creates a service management system that serves as a solid base for the deployment of any combination of popular practices, using sustainable principles for the ever-changing practices.
Management system is the coherent set of organization resources that you organize and coordinate to realize your goals effectively and efficiently. A management system can be applied to one or more disciplines, such as IT, HRM, finance, telephony, and quality. Such a management system, applied to a service organization, is then a service management system.
A service management system can be deployed for a single team of the organization, for multiple departments, or for the entire enterprise, delivering an enterprise service management system (ESMS).
Management architecture is the fundamental organization of a management system in its components, their relationships with each other and the environment, and the principles that guide its design and development. A management architecture applied to a service organization is a service management architecture. A service management architecture applied at an enterprise level is an enterprise service management architecture.
How is USM managed?
The SURVUZ Foundation manages the USM method. SURVUZ supports and stimulates the improvement of service organizations.
eStomi Technologies is USM certified Deployment Partner. eStomi can help you understand the importance of USM and how it can help you to deploy ESM solutions cost effectively.
Please get in touch via contact us form or email us at Connect@eStomi.net for consulting and deployment using USM approach.